Click the Advanced tab and select Reset.Open Internet Explorer and select Tools > Internet Options.Reset Internet Explorer and make it the default browser.If issues persist, proceed to the next step. Work with IT to ensure you have write permissions to this folder. To increase performance, basesmaps store tiles locally at %UserProfile%\AppData\Local\ESRI\Local Caches. Do you have write permissions to the Local Cache folder?.If the issues persist, proceed to the next step. If the issues go away while the antivirus service is disabled, work with IT to see if there is an exception you can add to allow the basemaps to be downloaded successfully. The workflow for this may vary, but in many cases, the actual local antivirus service will need to be stopped. To do this, work with your IT staff to temporarily disable the antivirus on the problematic machine. If this is the case, you may want to work with your IT staff to determine if there is an issue with your Proxy Server or firewall.Ĭheck to see if your antivirus may be blocking the basemaps. Since it is involved in the requests, it is possible you might see different behavior when you have Fiddler running and you try adding a basemap. One thing to note is that Fiddler actually acts as a proxy and actively participates in the HTTP requests (it is not merely watching the traffic).For example, consistently receiving 400 level HTTP codes may indicate an issue. This may not provide a clear answer as to what is going on, but might get you on the right track.Work with your IT staff to look at the HTTP requests going out and the responses that are returned when you try adding a basemap.Use Fiddler to try and diagnose any HTTP requests that are failing.įiddler is a web debugging utility that helps capture HTTP traffic.If this is the case, you should consider contacting Esri Technical Support to further troubleshoot the issue. If you can add a service successfully, it indicates a problem specifically with the Add Basemap command. Expand the Server connection and drag one of the service layers into ArcMap.This will not work in the internet browser.) For Server URL, type (This is the URL needed for ArcCatalog.Select Use GIS services and click Next.Try connecting to the service layers through creating a GIS Server Connection in ArcCatalog.If this does not resolve the issue, proceed to Step #5. If you do, you may need to work with IT to add some exceptions to it. Does the problematic network have a firewall?.
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The proxy information you enter should be the same as what is set in the Windows Control Panel under Internet Options > Connections > LAN settings. Next, try opening ArcCatalog and selecting Customize > ArcCatalog Options > Connections, and entering the proxy information there. If it works, then the issue is related to the proxy server. If disabling the proxy server does not resolve the issue, move onto the next step. If yes, work with IT to try temporarily disabling it. Does this problematic network have a proxy server?.If the issue is machine specific (does not happen on other machines on the same network), proceed with Steps #7-9. If the issue is network specific (works on your laptop at home but not in the office), proceed with Steps #3-7. Also, if you are using a laptop, try taking your laptop home for the night and testing the workflow from another network. On another machine on the same network, test to see if the issue is network or machine specific. Test if the issue is machine or network specific.If you are confident that you have a good internet connection, proceed to Step #2. If you do not, you will need to work with your IT department to resolve this issue. Online services require connection to the internet, so making sure that you have a sound connection is critical. Ensure you have a solid internet connection.Here are our tips to begin troubleshooting these types of issues in ArcGIS for Desktop: In some cases, the Add Base Map window opens, but disappears before a base map is actually added to the data block. The options to add basemaps and data from ArcGIS Online and ArcGIS for Portal are disabled in ArcMap